At RentWheels.pk, we strive to provide you with the best car rental experience. We understand that circumstances may change, and sometimes it becomes necessary to cancel or modify your reservation. We have outlined our Return and Refund Policy to ensure transparency and address any concerns you may have.
Reservation Cancellation: If you need to cancel your reservation, we offer a flexible cancellation policy to accommodate your needs. You can cancel your reservation free of charge up to 24 hours before the scheduled pick-up time. For cancellations made less than 24 hours before the pick-up time, a cancellation fee may apply. The cancellation fee will be deducted from the total amount paid during the reservation process.
Modifications to Reservations: We understand that plans may change, and you might need to modify your reservation details. You can easily modify your reservation, such as the pick-up or drop-off location, dates, or vehicle type, by contacting our customer support team or accessing your account on our website. Please note that modifying your reservation may affect the rental rate, and any changes to the reservation cost will be reflected accordingly.
No-Show Policy: If you fail to pick up the rental vehicle on the scheduled pick-up date and time without prior notification, it will be considered a “no-show.” In such cases, the reservation will be canceled, and you may be subject to a no-show fee. The no-show fee will be deducted from the total amount paid during the reservation process. To avoid a no-show fee, please notify us if you anticipate any delays or changes to your pick-up time.
Refund Process: If you are eligible for a refund due to cancellation or modification, we will initiate the refund process promptly. Refunds will be issued using the same method of payment used during the reservation process. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution’s processing time.
Non-Refundable Charges: Certain charges may be non-refundable in specific circumstances. These charges may include but are not limited to administrative fees, processing fees, or non-refundable booking fees. These charges will be clearly communicated to you during the reservation process, ensuring transparency regarding non-refundable fees.
Contact Us: If you have any questions or need assistance regarding our Return and Refund Policy, please do not hesitate to contact our customer support team. Our dedicated representatives will be happy to assist you and provide further clarification.
Please note that our Return and Refund Policy applies to reservations made directly through RentWheels.pk. If you made a reservation through a third-party platform, please refer to their respective policies for cancellation, modification, and refund procedures.
RentWheels.pk is committed to ensuring customer satisfaction and will make every effort to accommodate your needs and address any concerns related to returns, refunds, cancellations, or modifications. We appreciate your understanding and cooperation in adhering to our Return and Refund Policy.
Thank you for choosing RentWheels.pk for your car rental needs.
